Effective Date: March 1, 2025
At BlueBlockX.com, we want our customers to be completely satisfied with their purchases. If you are not happy with your order, we offer a fair and transparent return and refund policy to ensure a smooth process.
1. Eligibility for Returns & Refunds
To qualify for a return or refund, please ensure that:
• The item was purchased directly from BlueBlockX.com.
• The return request is made within 7 days of receiving the product.
• The product is unused, undamaged, and in its original packaging.
• All tags, accessories, and manuals (if applicable) are included.
Non-returnable items:
• Used, damaged, or altered items not due to manufacturing defects.
• Products that were marked as final sale or clearance items.
• Gift cards or promotional items.
2. How to Initiate a Return
If you wish to return a product, follow these steps:
1. Contact Us – Email marketer1262@gmail.com with your order number and reason for the return.
2. Approval & Instructions – We will review your request and provide return instructions within 48 hours.
3. Ship the Product – Pack the item securely and ship it to our return address, which will be provided in our response.
4. Inspection & Refund – Once we receive the item, we will inspect it and process the refund if eligible.
3. Return Shipping Costs
• If the return is due to a defective or incorrect product, we will cover the return shipping costs.
• If the return is due to personal reasons (e.g., change of mind, wrong order placed), the customer is responsible for return shipping costs.
4. Refund Policy
4.1 When Will I Receive My Refund?
Once we receive and inspect your return, refunds will be processed within 5-7 business days.
4.2 Refund Method
Refunds will be credited to the original payment method used for the purchase. If the original payment method is unavailable, we will provide a store credit.
4.3 Partial Refunds
In some cases, partial refunds may be issued for:
• Items that are returned damaged or missing parts (not due to our error).
• Returns initiated after the 7-day return window (at our discretion).
5. Exchanges
• If you received a damaged or defective product, we offer free replacements.
• For size or preference exchanges, the customer must cover the shipping costs.
To request an exchange, email marketer1262@gmail.com with your order details.
6. Late or Missing Refunds
If you haven’t received a refund within 7 business days, please:
1. Check your bank account.
2. Contact your credit card company (processing may take time).
3. Contact your bank for further details.
4. If you still have not received your refund, email us at marketer1262@gmail.com.
7. Contact Us
For any questions regarding refunds and returns, contact us:
📧 Email: marketer1262@gmail.com
🏢 Business Name: Saikia PVT. LTD
📍 Address: Stp. Road, Lucknow, India
We are committed to providing excellent customer service and will do our best to resolve any issues!